Deer Lakes

School District

Incident IQ

Deer Lakes School District will be using Incident IQ for ticketing, asset management, and knowledge base.  According to their website, "Incident IQ is the support platform that is transforming K-12 workflows for school districts nationwide".   Deploying Incident IQ will allow our district to take advantage of the following features.

  • Integrates with Skyward allowing

    • Teachers can create tickets on behalf of their students who are having a technical issue.

  • Knowledge base will automatically be populated with content for educational apps such as BrainPop,classflow,code.orgl, etc.

  • Single Sign-on with Google to automate account management.

  • Automate inventory process by linking to systems such as Intune, Google Admin Console and Mosyle.

  • Provide students and families with a portal to request technical support.

Parent technology ticket creation for their child's device

Incident IQ's Remote Portal is for requesting technical support on previously deployed technology. 

  1. Open a Web Browser

  2. Go to

  3. Fill in the following information:

    1. First Name

    2. Last Name

    3. Email address

    4. School/Location of your student

  4. Click Continue

  5. Select the issue that is similar to what you are experiencing.

  6. Provide a detailed description of the issue you are experiencing

  7. Mark weather this ticket is urgent

  8. If you know the asset tag enter it, if not skip it

  9. Enter your students lunch code

  10. If you have a screen shot you can upload, otherwise skip that step

  11. Click on the Submit Ticket button located in the bottom right corner of the web page

Staff Signing into Incident IQ
Initial Training Model

Incident IQ provides all staff accounts with a training module that will walk you through available common functions.  Staff members will automatically initiate the training the first time they sign in.  The training module can also be accessed at a later time by completing the following steps.

  • Click on the Help button located in the top right corner of the webpage.

  • Click on the Start Training button located in the bottom right corner of the webpage.

Creating a Quick Ticket (for issues with devices assigned to you)
  • Sign into Incident IQ

  • Click on the device in the Quick Ticket section located in the top right corner

  • Click on the problem category that best matches the issue

  • Fill out all entry fields with as much descriptive information as possible

    • On this page you will be able to add any screenshots of error messages 

  • Click on the submit